Job Description
MAXIMUM SALARY £18,000
WAIT! READ ALL OF THIS ADVERT BEFORE APPLYING! Don’t just read the title and then apply immediately, read the rest of the advert first! For this job you need the experience described below:
THE COMPANY:
The world leader in the provision of software solutions to the Music and Entertainment industry is seeking an individual to provide a professional first line support service to both clients and their internal client management team. For this they would prefer someone who aspires to expand their technical abilities. There is a very pleasant working environment here too – casual dress code, laid back and friendly atmosphere, but also hard-working and dynamic.
THE JOB:
This is for someone to handle the technical aspect of customer service and is a First Line Helpdesk Support and Call Logging position. There is a wide variety of tasks in the role however, from site & Citrix maintenance through database installations to client product upgrades.
Bear in mind that if you are a graduate and are therefore already specialising in networking or development, this role will NOT be suitable for you. Computing degrees tend to be specialist and this is not a specialist role, this is more generalist.
THE EXPERIENCE REQUIRED:
The experience required for this job is as follows:
· Excellent communication skills: Articulate with a good telephone manner
· Experience with SQL Server
· Experience or knowledge of Oracle
· Windows 2003 Administration experience
Please note the above experience is essential: You require all of the above in order to be eligible for this role. We have been receiving vast numbers of applications for this job and so far, not a single CV has contained any mention of SQL Server or Oracle. Please bear in mind that there is no point in applying if you do not possess the above experience.
Desirable, though not essential are any of the following:
· Citrix experience
· Previous Helpdesk experience either in an I.T. department or for a software company.
· Any kind of SQL Qualification
· Previous Music or Entertainment industry experience
THE OPPORTUNITY:
The scope here is to grow from this helpdesk and call logging role into systems administration, including such tasks as FTP Server control, company web site maintenance & development, and batch analysis, as well as 2nd line support and client-site installation. This is a role in which you can grow technically and expand and develop your I.T. technical skills.
Overall, this is a lovely place to work. It’s a privately-owned company and feels more like a family company, not at all institutionalised,- everyone has a stake, everyone has a say. Being music and entertainment it’s an interesting industry to work in too. The large number of people I have placed here who are still there years later are testament to this!
